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Member Engagement Director

Location:San Antonio, TX
Salary Range:$36,000 - $42,000
Exempt/Non-Exempt:Exempt
Benefits:Medical, dental, vision, life insurance after 30 days; Vacation, holiday, sick pay after 90 days; and Retirement after 2 years of employment
Employment Type:Full Time
Department:WALZEM
Description:This position is responsible for managing and overseeing the membership and marketing activities for the branch. Will supervise Member Service Representatives and other Branch staff, who serve as first point of contact for members and future members. Director is also responsible for creating and managing a culture for optimal engagement for our members and will provide direction to the wellness center and group exercise leadership team creating a seamless transition from point of sale transactions to full involvement in our Y wellness experience.
Duties:Develop, implement, and manage membership and marketing sales program. Create and maintain retention plans to promote membership growth.

Create and execute a strong on-boarding program for new members.

Hire, train, supervise and evaluate a team of member engagement professionals including a strong group of member service representatives.

Provide direction to the leader of the wellness center and group exercise programs to ensure high involvement of both new and current members.

Enhance member service by serving as the lead staff person on initiatives and programs set to grow the member experience.

Ensure that the branch has an adequate offering of both high quality wellness programs and opportunities for wellness orientations and personal training.

Construct and implement plans that encourage members to try new programs and become involved in the Y community as a committed member rather than just a casual participant.

Coordinate special events and activities related to member engagement as well as ensure member challenge programs are fully implemented and subscribed to throughout the membership community.

Develop effective working relationships with service groups, community organizations, and companies, including making presentations.

Write draft of program information necessary to promote assigned programs, in accordance with membership and marketing plans and work with the Association Marketing team to produce and distribute the information.

Build, monitor and maintain annual department budget.

Participate in annual Y Partners campaign.

Provide program data and reports in support of planning processes and grant reporting requirements.

Follow established marketing, brand and graphics standards.

Establish monthly and annual goals with supervisor.

Meet or exceed membership revenue and marketing goals.

Participate as a member of the associationís Member Engagement Cabinet.

Model behavior consistent with our core values.

Maintain accurate inventory all equipment related to membership operations.

Follow systems, practices, and training related to risk management and safety of participants and staff, and follow accident report procedures and policies.

Perform all other duties as assigned.
Qualifications:This position requires a Bachelorís degree in a related field and a minimum of 2 years supervisory experience. Strong organizational skills and a high leadership capacity is a must. It is imperative that this leader has a strong relationship driven personality with strong social and communication skills. A high competency with quantitative information, terrific accuracy and the ability to make decisions based on logical reasoning is mandatory. It is a necessity that this individual is an expert in providing great customer service. Excellent interpersonal, public relations and written communication skills are required. Ability to speak Spanish highly preferred. Must also be comfortable with verbal presentations. Incumbent must also have experience with Microsoft Office Suite software. Have CPR, AED, First Aid, and BBP certifications or attain in 60 days. This position must have the ability to respond to safety and emergency situations. A Texas Driverís license is required as well as driving to various locations within the city.

Physical/Mental Requirements:

Work is performed in a fast-paced facility environment. Incumbent must have the ability to communicate both verbally and through written communication with all levels of staff, members and volunteers. Visual acuity is required for reading computer screens and/or documents and making changes as necessary/required. This position requires analytical abilities and multitasking in order to identify problems and recommend solutions. Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative in order to work within deadlines.

Occasional stooping and bending with regular lifting of up to 20 pounds is required. Incumbent must be able to sit for long periods, as well as, able to manipulate keyboards, telephone keypads, and writing utensils is essential.


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